The Website and Content is available in English Language. The English version is the original version and the only one binding on CRYPTO DYNAMIC SOLUTIONS; it shall prevail on any other version in case of discrepancy. CRYPTO DYNAMIC SOLUTIONS shall not be responsible for any erroneous, inadequate, or misleading translations from the original version into other languages.
CRYPTO DYNAMIC SOLUTIONS as the Company, registration number 11258172, having its registered office at 63 , ST Mary Axe - EC 3A 8 AA London / Central Square Cardiff CF10 ,United Kingdom , which operates on the watch of FCA, holding financial services license, offers access to its web page and use related services by any individual or corporate entity (hereinafter referred to as the Client) according to the procedure and on the terms and conditions described in this Agreement.
The Agreement becomes effective as of the date when the Client opened a trading account and transferred funds to the Company’s account(s) to ensure minimum trading deposit.
1. Payment Procedures
1.1. Client shall fund his trading account within 60 days calendar days from the date of its opening in an amount not less than define terms for the type of account (minimum initial deposit).
1.2. The Company has the right to close/cancel an account with the balance less than 1 cent (one-hundredth of a US dollar), if the above account balance existed for more than 60 calendar days.
1.3. Client may request withdrawal of funds from his trading account in the amount not used to cover the margin, but not more than current balance. The minimal allowed withdrawal amount is 40 USD.
1.4. Client places a funds withdrawal order using the Company website’s interface. Company is not responsible for any third party access to the Client personal information and withdrawal orders. Once an order has been received, the withdrawal amount may be deducted from the Client’s trading account.
1.5. In some cases fund transfer may take more than 24 hours after receiving a Client’s order. The security service of the company has the right to hold the order up to 48 hours previously having notified the Client.
1.6. The Client transfer funds to his trading account via the Company’s website by placing an account funding order in electronic (placed using the Company website’s interface)
1.7. When funding his account, the Client shall use the Company’s current electronic wallet details, received at the Company’s website only and effective on the payment date. The Client must fund the account before the timer at the payment interface runs out.
Current electronic wallet details mean details received within the time before the timer runs out prior to payment. The Company cannot be held responsible for the funds which the Client transferred using wallet details different from current, and does not offer investigation and refund of Client’s payment and cannot credit these funds to Client’s trading balance. Trading deposit funding orders may be issued, and current banking details may be received in the appropriate section of trader’s web entry on the payment day.
1.8. When the trading account balance is funded using online payment systems, Client may order withdrawal only to the same payment system which he has used to fund his trading account in the corresponding currency or it's equivalent. Trading profit must be withdrawn by the same payment systems used for funding.
1.9. When the Clients trading account is funded, the funded amount must appear on the active investments which indicates that the investment is active. Profits will be start accumulating to the account 24 hours from the time account was funded. The minimum a client can fund with must be $500. It takes 7 days before a Client can place his/her first withdrawal.
1.10. The Client must not cancel his/her active investment , if that is done the system terminates the funds and it won’t go back to the Clients online wallet.
1.11. The withdrawals must be placed only on Fridays. Once withdrawal is placed it takes less than 24 hours to be processed. If the given time is exceeded it means the Clients provided an invalid wallet address which the funds must be transferred to.
1.12 Clients must not cancel a withdrawal once it’s already placed. Once the withdrawal is canceled the system terminates the funds and it won’t go back to your online wallet.
1.13. The Client account must be verified before the first withdrawal is placed. The Client is required to upload and ID and proof of address for verification.
1.13. Once a client account is funded , the account is eligible to earn weekly for straight 18 months . At the end of the 18 months the Client can choose to renew the contract or the Clients total investments during the 18 months will be refunded.
2. Customer and Company Responsibilities 2.1. Client is notified and agrees that the Company cannot be held liable for Client’s actions or inactions during conversion operations. Responsibility for trading account monitoring is the Client’s duty. 2.2. Company reserves the right to amend this Agreement notifying the Client about it at least 2 business days prior to the effective date of these amendments. Posting the relevant information on the main page of the www.cryptodynamicsolutions website for the period of at least 3 days is also considered as notification. 2.3. All rights and obligations of the Company and the Client represent a long-term commitment, which remains in force up until the Company receives a Client’s notice of termination of this agreement or closing his trading account.
2.4. Company cannot be held responsible for non-fulfilment of any obligations involving quality of online communication of information to the Client terminal or use of information, software, and interfaces of websites which do not belong to the Company.
2.5. Client realizes that any market recommendations and information communicated to the Client by the Company, its representatives, or third parties do not constitute as an offer to make operation/transaction.
2.6. Client realizes that
a) any actions committed by the Client or third parties (by Client’s fault or with Client’s participation), which destabilize the Company’s business or performance of the Company’s services, equipment, or software may result in the Company’s refusal (on the basis of private law) of servicing the Client’s current trading account and cancellation of all trading orders, with full refund of the remaining deposit. Company must notify the Client about the reasons for the above decision. Company also may reject such Client’s new registration in the future.
2.7. Persons under 18 years or under the age of majority, which is legally allowed to participate in financial trading, can not use the services of the Website.
2.8. The Client declares and guarantees that: - he is sane - his age is minimum 18 years old - information which Client provided to the Company is true and correct - he shall notify the Company about any and all changes in this information within one day after the change took place - the e-mail address used by the Client is not in use by anyone else. Any and all notices, requests, complaints, and information received from this address are considered as sent by the Client.
2.9. Company may request from Client a confirmation of accuracy of the personal account data for a due diligence and in the event of a withdrawal request. Company may request a notarized copy of the Client’s ID and the document proving his place of residence. Inability to provide requested documents may result in the Company’s refusal (on the basis of private law) of servicing the Client’s current trading account and cancellation of all trading orders, with full refund of the remaining deposit. Company must notify the Client about the reasons for the above decision. Company also may reject such Client’s new registration in the future.
2.10. Client agrees to provide all documents and notices, notarize documents, and take all other actions which the Company may request in accordance with the Anti Money Laundering Policy
2.11. In case of double registration of the same Client, the Company has the right to cancel duplicated registrations, cancel opened positions and withdrawal requests. All duplicated accounts will be frozen for investigation purposes.
3. Customer risk notice 3.1. Client understands that the risk of suffering trading losses may be quite significant. Client should analyze his financial capabilities before engaging in trading operations.
3.2. Client realizes that he won’t completely lose his all initial funds and any additional funds used when trading but losses affects only profits.
3.3. Client agrees that the company cannot be held responsible for Client’s losses caused, directly or indirectly, by the government restrictions, restrictions of foreign exchange or market rules, suspension of trading, military operations, or other conditions usually called the ‘force majeure circumstances’ which lie beyond the company’s control.
3.4. Client was informed about additional risks associated with the specifics of functioning of e-trade systems and the problems of Internet communication nodes.
3.5. Client bears full responsibility for the risks associated with the storage of trading account access data, and must ensure that third parties cannot access the trade terminals. Client’s losses and risks associated with the restoration of access to the trading account imposes no obligations on the Company, other than to provide new access data to the Client after identification procedure.
4. Terms of transactions
4.1. Trade is executed at prices offered to the Client, which are shown in the window of Clients’ trading terminal.
4.2. Company may decline the Clients’ request to open a new position, if the balance on his trading account is not sufficient to place a minimal trade.
4.3. Company may suspend its operations or revise client’s trades for the following reasons: failures on part of Internet access providers, failures in information flows, hacker attacks, and other illegal actions against the Company’s servers and equipment, force majeure circumstances, and suspension of trading on financial markets which concerns financial instruments used by the Company.
4.4. Company may revise (change) an executed trade upon discovery of software malfunction within 5 trading sessions after malfunction was discovered. In this case, Client will be provided by a market prices history from at least 2 independent quotes sources.
4.5. The Company has the right to cancel Clients’ trading orders and reject service provision, if fraud attempts were done in order to make profit using particularities of trading conditions and trading equipment, including registrations in Mirrox Crypto affiliate programs with a purpose of getting an extra profit from trading activity, where trading account holder and affiliate account holder is the same person, or trading account and affiliate account is operated by the same person.
5. Disputes, complaints and inquiries
5.1. The parties will try to settle all disputes by negotiation. The Company may accept Client’s complaints for review, if these complaints were expressed in writing and received within three calendar days after the dispute occurrence date.
5.2. Client’s inquiries will be considered as official and treated, if these inquiries were placed via the Company’s website interface, by e-mail sent to the addresses of the Company’s corresponding services, or by regular mail. Inquiries placed using online communication programs, such as Skype or similar, cannot be considered as official.
5.3. The Company will review Client’s complaints within ten business days after receiving from the Client all necessary and sufficient information which concerns this complaint.
5.4. In the event of disagreements concerning Client’s operations or the state of his trading account, the parties will review the protocols of Client’s operations using Company’s data.
5.5. If the Client will breach any of the above paragraphs, the Company reserves the right to block the Client access to its services and make a refund of the Client’s available deposit. Termination of service and refund of the deposit will come into effect upon expiration of 5 banking days after the Client was sent a notice by e-mail provided at the time of registration of trading account.
5.6. In case of failure to reach an agreement through negotiations and correspondence within 3 (three) months from the date of the initiation of a dispute its further consideration will be directed towards the justifiability in accordance with the laws of the Republic of Seychelles.
6. Know your customer
6.1. The Company has the right to request the customer to confirm his identity and information provided upon registration. At any time Client can be asked to provide an electronic copy, certified copy or notarized copy of a passport (at the discretion of the Company).
6.2. If the Client has not received a request to provide the documents, the procedure of verification is not mandatory, but the Client can voluntarily send a copy of the passport or other proof of identity.
6.3. In the case customer registration data (name, address or telephone number) have changed, the customer shall immediately notify the Company’s customer service asking to change the data.
6.4. All withdrawal requests should be processed to the same account, from where trading deposit was initially transferred.
6.5. Customer acknowledges that the registration data, referred to him for opening an account can be used by the Company in the fight against money laundering.
6.6. Customer is responsible for the authenticity of submitted documents (copies) and recognizes the right of the Company, in case of doubt about their authenticity, to contact authorities of the issuer of the document to verify its authenticity and if it detects a falsification of the document, Company has the right to place an account on hold and conduct an investigation.
7. Communicating with Clients 7.1. The Company may communicate with the Client by using: - E-mail address provided by the Client - Phone number provided by the Client - Postal address provided by the Client - Company Web site www.cryptodynamicsolutions The Company will use the details specified by the customer provided upon registration. Client must notify the Company of any changes in contact information within 3 business days.
7.2. Any correspondence (documents, announcements, notifications, confirmations, reports, etc.) will be considered as received by the Client: - after one hour after sending to Client’s e-mail address - Immediately after sending the internal mail in the trading platform - Immediately after the telephone conversation with the Client - Immediately after placing announcement in the Company Web site.
8. Termination of the agreement
8.1. Following agreement becomes effective as of its acceptance by the Client.
8.2. This agreement will be terminated if following occurs: - In the case of expression of the wish by one of the parties to terminate this Agreement; - In case of breach by the Client the terms specified in the agreement, the Company may terminate this agreement unilaterally by notifying the customer of such termination and returning to Client remaining funds from his/her trading account at the time of termination. Also, company reserves the rights to cancel all trading orders previously done by the client.
8.3. If the Company terminates the activities under this Agreement: - Company warns the Client one month prior to such termination; - The Company pays the Client the Client’s funds, which are on the account at the time of activity termination, as quickly as possible.
8.4. In case of death of the Client: - The right to demand withdrawal of funds from the Client’s trading account transferred to the heirs; - The right to use trading account and the right to conduct operations in the financial markets by heirs is not transmitted.
8.5. Customer agrees that the Company reserves the right at its sole discretion, suspend or discontinue all or part of the Client’s access the services by an appropriate notice by means of communication. In this case, this Agreement shall be terminated and Company terminates providing services to the Client.
9. Anti-Money Laundering Procedure
No person shall abuse this site for the purpose of money laundering. Crypto Dynamic Solutions may employ best-practice anti-money laundering (AML) procedures. Crypto Dynamic Solutions reserves the right to refuse to do business with, to discontinue to do business with, and to reverse the transactions of, clients who do not accept or conform to the following AML requirements and policies:
• Clients must provide all requested information upon registration.
• Winnings will only be paid to the individual who initially registered to open a live account and specifically only to the originating credit card or account on file
• When a client maintains an account by means of telegraphic deposits, winnings will only be distributed to the holder of the originating bank account. When making deposits in this manner, it is the responsibility of the client to ensure that the client’s account number and registered name of the account owner accompany all transfers to Crypto Dynamic Solutions
• When a client funds an account by means of current wallet , winnings will only be distributed to the individual whose name appears on the back office used to make the deposit and only be paid back to the same wallet ID
• Only one account is allowed per person. No winnings may be collected on accounts opened in false names or on multiple accounts opened by the same person.
• Crypto Dynamic Solutions may, from time to time, at its sole discretion, require a client to provide additional proof of identity such as notarized copy of passport or other means of identity verification as it deems required under the circumstances and may at its sole discretion suspend an account with cancelling of all previously done trading orders, until such proof has been provided to its satisfaction.
Any suspicious or fraudulent transactions will be immediately reported to the relevant authorities.
10. General Withdrawal Procedure
Crypto Dynamic Solutions finance department handles all withdrawal requests submitted. From the time the request is made, Crypto Dynamic Solutions normally process each withdrawal request within 24 hours However, in case of shortage of data on the client side, or delays on third-party side, the processing time may be longer.
The Crypto Dynamic Solutions finance team will determine the method of withdrawal. Client cannot request a withdrawal method. All funds must be returned to the source of the original deposit. Crypto Dynamic Solutions ‘s finance department will venture to find the fastest method of processing a clients withdrawal.
Identification is required for all withdrawals, regardless of the withdrawal amount.
When sending required documents, please follow these guidelines:
- Please always send colour copies, scans or photographs
- Please do not enlarge, shrink or otherwise manipulate the size of the subject matter
- When sending bank statements, please ensure the name and address information are visible, as well as the transfer sent to the company. You should then conceal all other information.
Documents must be certified as true original copies by a notary public, or at the post office.
No withdrawals will be processed until such time as the Crypto Dynamic Solutions department has obtained all required identification and verified their authenticity.
On the clients back office, the total amount withdrawn might not add up with the actual funds withdrawn due to the fact that the system records any order for withdrawal which most clients might place multiple times.
When investing for the first time, the Client must use the INVEST NOW button which will enable the funds to go straight to the active investment. This is also enable the commission bonus to reflect on the sponsors commissions bonus.
The client can further use the ADD FUNDS button to add extra funds to an already existing investment.
12. Cancellation Policy
Crypto Dynamic Solutions reserves the right in its sole discretion, to refuse or cancel services, and/or refuse to distribute profits to any person for legitimate reasons, including, without limitation:
if Crypto Dynamic Solutions has reason to believe that a person’s activities on the Site may be illegal;
if Crypto Dynamic Solutions may be harmed by any fiscal or pecuniary damage due to anyone’s activities;
if Crypto Dynamic Solutions consider that one or more operations on the Site were made in violation of this Agreement;
if client has failed to provide Crypto Dynamic Solutions with the Know Your Client (KYC) documents.
Client can request cancellation of service at any time, before the 18 months contract runs out which will take minimum of 20 to 60 days to process , client has to wait until the given time or wait till expiration of contract. All withdrawal requests has to be treated based on standard withdrawal conditions.
In the Agreement any reference to an individual person shall include corporate entities, unincorporated associations, partnerships and individuals.
Headings and notes in the Agreement are for reference only and shall not affect the contents and interpretation of the Agreement.
In the Agreement references to any law shall include references to any statutory modification or re-enactment thereof or to any regulation or order made under such law, statute or enactment (or under such a modification or re-enactment).